At Treecasa, unit of Jayalwal Designs Expo Pvt Ltd., we are dedicated to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes, a product may not meet your expectations, and we offer a comprehensive return and refund policy to address these concerns.
Order Cancellation
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Before Shipment: If you wish to cancel your order, please contact us at treecasa@jayalwaldesigns.com.com as soon as possible. If your order has not yet been shipped, we will cancel it immediately and process a full refund.
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After Shipment: If your order has already been shipped, please refuse the shipment upon delivery and notify us at treecasa@jayalwaldesigns.com. Once the package returns to our facility, we will process your refund.
Returns Policy
We accept returns under the following conditions:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery at +91 9461088178 (9 AM – 8 PM) or email treecasa@jayalwaldesigns.com. Include photographs of the damaged item and retain all original packing materials and documentation for return.
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Incorrect Items: If the item you received is not what you ordered, please contact us within 48 hours of delivery. Provide your order number, invoice details, and a description of the incorrect item received.
Return Process
To facilitate a return, please follow these steps:
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Notification: Notify us within 48 hours of receiving your product to initiate a return or exchange. Include your order number, details of the issue, and any supporting photographs.
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Return Shipping: Return the item in its original packaging and condition. You may be responsible for return shipping costs initially; however, these may be reimbursed if the return is due to an error on our part or a defective product.
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Receiving and Inspection: Upon receipt of the returned item, we will inspect it to confirm the condition and reason for return.
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Refund or Replacement: If a return is approved, we will either replace the item at no additional cost or process a refund.
Special Considerations
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Custom Items: For custom-made or unique items, returns or replacements may not be available immediately. We will inform you about the possibility of reproducing a similar item and the associated timelines.
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Final Sale Items: Items marked as final sale are not eligible for return or exchange.
Refund Policy
Refunds are processed within 15 days of our receipt and inspection of the returned goods. Refunds will be issued to the original method of payment, such as Net Banking, Debit Card, or Credit Card.
Customer Support
For any questions or further assistance, please contact our customer service team at treecasa@jayalwaldesigns.com.
